Find all necessary information regarding shipping and delivery here!

Japanese Manufacturer
We work directly with Japan's biggest manufacturers to get high quality, kawaii goods for you!
Our Warehouse
The kawaii items are then delivered to our warehouse in Tokyo, Japan!
We Pack
Once you place your order, we immediately start packing your box with the utmost care.
Boxes are shipped
Within 3 days of your order, your box will be shipped via JapanPost straight from Japan!
Delivered To Your Door
Your kawaii subscription box then make its way to you and is estimated to arrive within 2-4 weeks!

Add These Shipping Power-Ups To Your Box!

Make sure your YumeTwins box gets to you safe and sound! Now, you can opt in for extra tracking, box insurance or both!

Box Tracking and Insurance Bundle
Track and insure your boxes
Box Insurance
Box insurance coverage for damage/loss
Box Tracking
Track the status of your box at any time during delivery
Go to FAQ Page>

Shipping is free worldwide via JapanPost, the #1 postal service in the world!

Your box is shipped within 3 days after the order is placed. You will receive a confirmation email when your box ships from our warehouse in Tokyo, Japan. Boxes are estimated to arrive within 2-4 weeks after the ship date depending on your location!
If you have a prepaid multi-month subscription, your second month’s box forward will be sent out with our first batch of shipments.

We ship everywhere worldwide! No matter where you are, we’ll be able to ship it!

Yes, starting from 15th April 2019 we can provide tracking support. Visit our FAQ for more detail about our tracking support.
On some occassions boxes can delayed due to customs checks or issues at your local postal office, including holidays. Please submit an inquiry to us if your box does not arrive within 6 weeks after date of purchase.
To update your shipping address, simply login into your account and update your information by clicking edit on the shipping information tab. The change will be reflected immediately on ALL of your unshipped boxes.

Please note, in an effort to get treats to our subscribers as soon as possible, we begin processing shipments prior to the signup cutoff. As a result, all address updates must be made within 48 hours prior to the subscription renewal date to ensure they are correctly reflected on your shipment.

Visit our FAQ for a step by step guide to change your address.
Have further questions?
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